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Customer Support
For functional and technical assistance, contact OAAIS Customer Support at 514-4100. Select Option 2 for Campus, then select Option 2 for assistance with the application systems of PeopleSoft, ERS, and WebLinks. Any calls will be responded to within 1 business day.
The call center handles Peoplesoft functional and technical questions, including Peoplesoft journal preparation and workflow, Proposal Express, Asset Management, Research Administration System (RAS), Online Payroll Time Reporting System (OPTRS), Financial Weblinks reporting, and AFP/DEP systems. The call center also resolved PS password and access questions, as well as connectivity, printing, or Adobe Acrobat.
Hours of Operation
CS Unit
Hours
Functional Support
8:00AM-5:00PM
Messages left before and after hours will be responded to within the next business day.
Technical Support
7:00AM-6:00PM
Messages left before and after hours will be responded to within the next business day.
Production Hours and Updates
Production Hours
PeopleSoft and WebLinks Updates
Monday - Friday =7:00AM to 7:00PM
• Nightly updates (See monthly schedule)
Saturday = 7:00AM to 5:00PM
(Please note that there is no Customer or Technical Support these days.)
• No nightly updates.
• Saturday activity will be included in the Monday nightly update.
This page last updated on: Thursday June 11 2009